Remote Support Tool
If Cypritech asked you to download the remote support tool, you are in the right place.
Download Remote Support Tool
Only download and run this tool if you are currently working directly with Cypritech and have been asked to start a remote support session.
Download Remote Support ToolNot sure? Call (936) 681-0144 first.
What to Do
Your browser will download a file called syncro.exe. When it finishes, look for the download bar at the bottom of your browser or in your Downloads folder.
In your browser's download bar, click Open. Or find syncro.exe in your Downloads folder and double-click it.
This warning can appear for legitimate remote support tools. Only continue if you are currently working directly with Cypritech. Follow the instructions in the screenshot section below.
Stay near your computer. You can see everything happening on your screen in real time. You remain in control and may end the session at any time.
Step-by-Step Screenshots
Windows may show security warnings when running remote support tools. Here is exactly what you may see and what to do — only proceed if you are working directly with Cypritech.
Your browser download bar will show the file. Click Open.
Windows may show a blue screen saying "Windows protected your PC." This warning can appear for legitimate remote support tools. Only continue if you are currently working directly with Cypritech.
Click the More info link to continue.
After clicking More info, you will see the app name (syncro.exe) and the publisher (Servably Inc.). Click Run anyway only if you are working directly with Cypritech.
Click Run anyway — only if you are working directly with Cypritech.
Windows may ask "Do you want to allow this app to make changes to your device?" Check that the verified publisher says Servably Inc. then click Yes.
Confirm the publisher says Servably Inc. then click Yes.
If you are not currently on the phone or in direct communication with Cypritech, stop here and call (936) 681-0144 before continuing.
If Cypritech has not already been in touch with you about this session, call before downloading.
(936) 681-0144Remote support tools are powerful. Only install this tool when you have contacted Cypritech or Cypritech is actively helping you. You remain in control of your computer and may end the session at any time.
Cypritech will never:
- ✕Pressure you to install remote software unexpectedly
- ✕Demand payment by gift card or cryptocurrency
- ✕Claim your computer is infected based on a random pop-up or unsolicited call
- ✕Contact you out of the blue about a virus or security emergency
If you receive an unexpected call or message claiming to be from Cypritech, hang up and call (936) 681-0144 directly to verify.